Come across challenges calling AA reservation by cellphone, its generally occupied and unattainable to speak to the reservation employees, once contacted. Would prefer to communicate by electronic mail, you should give me an e mail tackle of Ecuador Reservation Department. Numerous many thanks.
In the event you took the time to hire certified people today to work in your airlines then Possibly you wouldn’t be during the economical wherewithal that you just’re going through. It's possible you wouldn’t really have to continually oversell your seats to ensure travellers boycott your airline and use other more dependable and reputable corporations including Southwest or United.
It may be a glitch to you personally nevertheless it implies that I've to face in a long line and that is very painful with a knee cap that's been damaged.
Our flight from Greenville, SC to Dallas arrived on time but we have been required to continue being from the plane on tarmac for nearly 90 minutes resulting in many to skip connecting flights. AA screwed up all over again–no person happy with currently being taken care of like cattle; you have never appreciated your buyers.
On December 25, My 3 sons And that i experienced a flight from Cleveland to Phoenix which was to leave at 7:50 which has a cease in Charlotte NC. At about 3 or 4 pm within the day of our departure, American Airlines delayed our flight which might make us skip our relationship in Charlotte which had no other flights out to Phoenix that working day OR the subsequent! And why the hold off? No clarification. So without any help from an AA representative..(Nearly as if it absolutely was our fault) we found One more flight by Dallas…which remaining in an hour in addition to a 50 percent. We produced it on the airport but with yet another rude AA agent, (I understood it had been occupied with the vacations and all) I used to be assured that I could get my bag in Dallas since we now experienced to spend the evening there. I asked him regarding the tag that appeared like it had been checked to Phoenix and he stated curtly, you’ll just choose it up in Dallas and recheck it in the morning. Well the bag didn't make it around the conveyer in Dallas. After i asked A different representative about it, he mentioned it was in a large place and it was going out after we remaining each morning. I advised him I desired it for my lodge continue to be, and he instructed me it will just take 4 several hours for getting it. All right…nevermind…I’ll be back again listed here in 4 hours!!! So I left for your Dallas hotel with out my baggage.. Obtained on our flight the next morning and took off in time.
Reading the short article in Yahoo! a couple of AA rep crafting “deaf and dumb†on their own baggage is rude and so they are entitled to over a bogus apology. you just dropped a buyer.
booking reference MKFCFC I'm addressing this letter to you to precise my dissatisfaction regarding your services regarding the flights referred to over.
The definition of buyer service at American Airways will not be outlined in any regarded conditions. It doesn't tackle The shopper or suggest any service in any way. My daughter, touring solo, experienced the modern working experience of waiting around in line at Heathrow so long to examine in that she missed the checkin by 2 MINUTES although the plane was with the gate for one more 45 minutes. The agent, and I use that term generously, necessary she obtain One more ticket to get a later on flight at a expense of an additional $300. Then proceded to inform her the seat might be assigned within the gate. OK, difficulty solved. You believe! In the event the gate is assigned she goes for getting her seat assigned and also the ‘AGENT’ who would not permit her on the initial flight cancelled her seat on both of those the primary and next flight immediately after taking her revenue! So she wasn’t off that initially flight still, THE AGENT took her off! And now she wasn’t on the second flight for which she paid extra revenue. Luckily for us we ended up in interaction and she spoke with a supervisor who launched a seat to her. When she asked who had cancelled the her reservation, they stated they did not know. This all happened in just a 3 hour interval. She finally boarded 15 minutes right before departure, I hope. So my partner And that i contacted American Airlines to substantiate if she was capable to get over the airplane and who experienced cancelled her flight, since there was a financial transaction and no monetary transaction takes place with no report of who designed it, 1 would Imagine, for accounting and theft stability applications by itself. My spouse named 1st and spoke to JAYNE FUENTES, a supervisor who following a very long conversation gave us NO INFO. She couldn't inform us if my daughter acquired a seat on the flight, got click here to find out more over the aircraft, or who bungled the additional invest in. She definitely reported that ‘They are really open terminals and they do not sign up who's scheduling or accepting payment to get a seat reservation.’ That is definitely accurate accounting for yourself. So my husband thanked her politely for all her help at which place I said JAYNE FUENTES informed us very little she was of no help in any respect. Then I termed American Airways and spoke to a different supervisor, JANE Grey, a person who really should not be allowed to remedy telephones within a prison.
How can I am going about submitting a injury declare Once i acquired to Boston final week my blood pressure level monitor was broke my journey commenced in Flint Michigan and went to Chicago and afterwards on to Boston
I was overcharged for a third bit of baggage on an international excursion USA to Uruguay. I have tried out utilizing the website e-mail to try to obtain a refund; no reaction.
I flew American Airways for The 1st time and it will be my past time it absolutely was probably the most Terrible knowledge I'd ever had having a airline. never ever all over again you experienced improved Obtain your act together
Should you be happy with your small business, and even have a mind of trying to work within a thrifty fashion. This shows that you will be really challenged in doing this in the first place.
Hi, I necessary to improve this reservation, I booked this flight, I bought insurance coverage, I’m needing to go visit my mom that has terminal Mind most cancers, I’ve been traveling American The entire time for you to get to find out her. I are already finding coverage each time, and this time, My partner is snowed in and might’t come home in time to appear just after my Youngsters so I am able to depart. I are actually around the mobile phone now for over 1 hour trying to alter or get something heading with my flight with Completely no good results as well as the journey insurance plan you give and market as would not deal with this sort of excursion adjust crisis (!
The web site would not function. Whichever tab I select on the website doesn’t work. I wanted to Test the position of my flight and possibly e-book One more 1 but nothing functions.